Customer Support
Fiserv Portfolio
Acuity Merchant Services Legacy Accounts
AccessOne
ACCESSONE REPORTING
ACCESSONE REPORTING
Worldpay
(Merchant Account starts with 52000)
Tech and General Support:
(888)-208-7231PCI Compliance Support:
(833)-534-8422
Payroc Ingenico Desk 3500 Quick Reference Guide
DOWNLOAD
Information to include when emailing Square
- Primary email address associated with the Square account
- DBA or business name
- Merchant Token, when available
- Full description of the issue
- When the issue started
- Whether it affects multiple devices or people
- What should normally happen
- Whether the device is signed in using a device code
- Preferred contact method: text, phone call, email, or Google Meet
- Name, phone number, and contact information of the person Square should contact
- Priority level
Square priority levels
P0: Urgent/ASAP
The seller is completely down or unable to process payments. This level should be used sparingly.
P1
A response is required before the end of the business day.
P2
A response is required within 24 hours.
P3
Lower-priority request.
Processing Platform Status Links
Terminal Quick Reference Guides
Valor VL 100 + VL 110 Quick Reference Guide
DOWNLOAD
Pax A920 Quick Reference Guide
DOWNLOAD
Ingenico Desk 3500 Quick Reference Guide
DOWNLOAD
Dejavoo Quick Reference Guide
DOWNLOAD
FD 150 — FAQ’s
CLICK HERE